From opening an account to payment issues, betting questions to technical problems — you'll find help for everything here. Write in Bangla, get answers in Bangla.
Choose a category — get a faster resolution
Registration, Login, Password & Verification
12 articlesDeposits, Withdrawals & Payment Methods
18 ArticlesWelcome Offers, Cashback & Promo Codes
10 articlesBet rules, odds, in-play & cash out
15 ArticlesLive Casino, slots & game rules
14 ArticlesApp download, updates & troubleshooting
8 ArticlesTwo-factor authentication & identity protection
9 ArticlesVIP Tiers, Exclusive Perks & Your Personal Manager
7 Articles
Our Support Team Is Always Ready
The fastest option — average response time is just 2 minutes. Chat in Bangla.
Message us on WhatsApp. Send a screenshot and get a quick resolution. Available 24/7.
Join our Telegram group. Share your issue with the community and get help.
For more complex issues, send us an email. You'll typically receive a reply within 3–6 hours.
Log in to pr0 with your mobile number and password. You can also use fingerprint login.
Select "Deposit" from the top dashboard or the Wallet menu.
Select bKash from the list of payment methods and enter the amount.
You will be given pr0's designated bKash number. Send Money to that number and copy your transaction ID.
Paste your transaction ID into the pr0 form and submit. Funds will be added to your wallet within 5–10 minutes.
Always send to pr0's official number only. Any request from an unknown number could be a scam.
After logging in, go to the Wallet section and select the "Withdraw" option.
Choose bKash, Nagad, or another method. Enter the withdrawal amount and your account number.
For your security, an OTP will be sent to your registered number. Enter it to confirm.
Funds are credited within 30–60 minutes for regular members and within just 15 minutes for VIP members.
| Method | Min | Time | Charge |
|---|---|---|---|
| bKash | ৳200 | 5–15 minutes | Free |
| Nagad | ৳200 | 5–15 minutes | Free |
| Rocket | ৳500 | 15–30 minutes | Free |
| Crypto | $10 | 10–30 Minutes | Network Fee |
One of the biggest frustrations with online betting or casino platforms is not being able to get support when you need it. Having to write tickets in English, then waiting hours for a response — players in Bangladesh know this pain all too well. pr0 Built on that experience, we've created a help centre unlike any other — fully in Bangla and always active.
pr0The biggest advantage of 's Help Center is its Live Chat support. Whenever you run into a problem — whether it is 2 AM or 5 in the morning — a Bangla-speaking support agent will respond within 2 minutes. They do not just read from a script; they genuinely understand your issue and work to resolve it.
Sometimes a deposit goes through but does not appear in your wallet. There is no need to panic. Send the transaction ID and a screenshot to Live Chat and pr0's team investigates immediately and resolves the issue within 30 minutes. The resolution rate for this type of problem is over 96%.
Forgetting your password is a very common issue. pr0Resetting your password on is simple — click "Forgot Password" on the login page, enter the OTP sent to your registered mobile number, and set a new password. The whole process takes under 3 minutes.
KYC is something many users worry about. KYC (Know Your Customer) is simply a way to verify your identity — it is done to protect you. pr0Simply upload a photo of your NID card or birth registration certificate and your verification will be complete. Approval is typically granted within 24 hours.
For any bonus-related questions, check the "Bonus" section of the Help Centre. You'll find full details on welcome bonus wagering requirements, when cashback is credited, and how to use promo codes. If anything is still unclear, ask directly via Live Chat.
If you run into any issues with the mobile app — such as crashes, loading failures, or features not working — guides are available in the "Mobile App" section of the Help Centre. In most cases, uninstalling and reinstalling the app or clearing the cache will resolve the problem.
One final word — don't let any issue grow bigger than it needs to be. Even if it's just a small concern, pr0's support team is here to help — they do not judge, they just find solutions.
Keep a screenshot: Take a screenshot after every payment. It helps resolve issues quickly.
Save your transaction ID: Always note down your bKash or Nagad transaction ID somewhere safe.
Keep 2FA enabled: Enabling two-factor authentication on your account keeps you protected against hacking.
Keep notifications enabled: Enable notifications to stay instantly updated on payment updates and bonus offers.
Verified Account: Completing KYC verification increases your withdrawal limit.
Pr0 will never message you first asking for your OTP or password. If anything seems suspicious, contact us directly through our official channels.
Answers to the Most Frequently Asked Questions
Pr0's support team is available in Bangla 24 hours a day, 7 days a week.